| 000 | 00854nam a22002537a 4500 | ||
|---|---|---|---|
| 999 |
_c3404 _d3404 |
||
| 003 | CO-BoLCI | ||
| 005 | 20200829062552.0 | ||
| 008 | 160613t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781118988923 | ||
| 040 |
_aCO-BoLCI _cCO-BoLCI |
||
| 041 | _a02 | ||
| 082 |
_a658.8 _bR217 |
||
| 100 |
_93764 _aReason, Ben |
||
| 245 |
_aService design for business : _ba practical guide to optimizing the customer experience / _cBen Reason, Lavrans Lovlie, Melvin Brand Flu. |
||
| 260 |
_aHoboken, N.J. : _bJohn Wiley & Sons , _cc2016. |
||
| 300 |
_a189 p. : _bil. ; _c23 cm. |
||
| 500 | _aIncluye índice | ||
| 650 | 0 |
_93767 _aDiseño _xServicios |
|
| 650 | 0 |
_92964 _aServicio al cliente |
|
| 650 | 0 |
_95432 _aComunicación en los negocios |
|
| 700 |
_aLovlie, Lavrans, _eCoaut. _93777 |
||
| 700 |
_aBrand Flu, Melvin, _eCoaut. _cCoaut. _93766 |
||
| 942 |
_2ddc _cBK |
||